Residential Fees

Working out what it will cost for residential living requires consideration of accommodation costs, daily living costs, care costs, plus other options for extra support services and means tested government subsidies. The cost is not the same for everyone and it can be a complex task to determine individual eligibility for subsidies and whether you are expected to contribute to the costs of your care.

Below are information and examples to assist you to understand how the fees are structured. Please note, examples are based on our maximum room rates. Fees may be negotiable based on your individual circumstances. Feel free to phone our Customer Service Team at any time during business hours to discuss the fee structure – 9535 0300.

The Basic Daily Fee is a fee set by the Government to cover your daily living costs, such as meals, laundry, cleaning and power. It amounts to 85% of the single person rate of the basic age pension: $50.66 per day or $709.24 per fortnight. Depending on your situation, this may be the only charge you have to pay.

For veterans who are former Prisoners of War (POWs) or Victoria Cross (VC) recipients, this fee will be paid by the Department of Veterans’ Affairs. Other fees may apply. Phone Department of Veterans’ Affairs on 133 254 or 1800 555 254 for further information.

The Means Tested Care Fee is a contribution towards the cost of care that some people may have to pay. The care fee contributes to your day-to-day care costs in an aged care home. The Department of Human Services works out the amount of the means-tested care fee based on your financial information.  All residents are required to complete and submit to Centrelink the Permanent Residential Aged Care – Request for a Combined Assets and Income Assessment form (SA457)

The Accommodation Payment is the rate charged by the aged care facility for your room. The outcome of the income and assets test will determine the amount of Government funding assistance you are eligible to receive towards your accommodation payment. The Department of Human Services (Centrelink) will advise you of this outcome.

If you are eligible for partial assistance, you will have a choice of paying the outstanding fee amount as a refundable accommodation contribution (RAC), daily accommodation contribution (DAC) or a combination of both.  A refundable accommodation contribution is a lump sum payment that is refunded in full when you no longer require the room. A daily accommodation payment is a daily fee calculated as a percentage interest rate of the amount payable as a RAC.

If you are not eligible for assistance you will be asked to pay the full accommodation payment. You can choose to pay this as a refundable accommodation deposit (RAD), daily accommodation payment (DAP) or a combination of both.  A RAD is a lump sum payment of the room rate that is fully refunded when you no longer require the room, the DAP is a daily payment worked out as a % rate of interest on the room rate. If you do not submit your financial information to the Department of Human Services to allow them to assess your income and assets, you will be required to pay the full accommodation payment.


Accommodation Payment Options:  Private En-suite Room Full Accommodation Cost $450,000.00

Payment option Amount Paid on Entry Daily Accommodation Charge Refund
Refundable accommodation deposit $450,000 $0 $450,000
Daily accommodation payment $0 $73.23 $0
Combination $200,000 $40.68 $200,000


Note: the examples above are based on the maximum permissible interest rate set by the Department of Health at 1st January 2019. This amount is reviewed quarterly; however, the amount you will be charged is set for the duration of the accommodation agreement.  The combination example is for demonstration purposes only and the amount of deposit and daily payment can be adjusted to suit individual circumstances.

Fees for extra and additional services

Fees for extra and additional onsite services are included in our service menu and vary according to the type of service. We offer a variety of special rates and packages designed to suit every need. Please ask our friendly Customer Service Staff for further information.

If you’re not sure what it is that you want, call our friendly customer services team on 9535 0300 or 9581 0494 to discuss how we can help you.
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