To ensure Coolibah Care remains safe for all residents, and staff, please comply with the following requests:

  • Infection prevention and control remains our priority meaning it is essential for all visitors to sign in at reception and answer the screening questions. This is a legal requirement and it is an offence for a person to fail, without a reasonable excuse, to comply with this direction.
  • If you are feeling unwell, please do not visit the facility.
  • Designated visiting times and time limits are no longer in force and there are no restrictions on age limits for visitors. This means that visitor bookings are not required.
  • First-time visitors must book by call 9535 0300 and either email a vaccination certificate to or bring it with them on their first visit.
  • There are no visitor number limitations, however physical and social distancing must be observed.
  • Visits can occur within any of the communal spaces in the facility including a residents’ room.
  • Communal areas have maximum occupancy please observe these restrictions.
  • Please maintain physical distancing of at least 1.5m between yourself and others.
  • Please observe social distancing and refrain from shaking hands, hugging, or kissing other people other than your loved one.
  • Personal hygiene such as hand washing or sanitizing, and cough/sneeze etiquette must be observed.
  • Seasonal influenza vaccination is compulsory for entry into the facility unless there is a documented medical contraindication, or a vaccination is not reasonably available.

Please note:

  • A person must not enter, or remain on, the premises of a residential aged care facility if in the preceding 14 days:
    • the person has returned from overseas OR has been informed that the person is a ‘close contact’
    • has any symptoms associated with COVID-19, a temperature of 38 degrees or above or symptoms of acute respiratory infection (ie cough, sore throat)
    • has not had an up to date vaccination against influenza
  • It is the responsibility of the aged care facility to take all reasonable steps to ensure a person does not enter, or remain on, the premises if the person is prohibited to do so, as per above.
  • Penalties apply for a person who fails, without reasonable excuse, to comply with any of these directions, and is punishable by a fine of up to $20,000 for individuals.


To book a first time visit:

Please email with your full details including a current flu vaccination certificate. Alternatively, please call Coolibah Reception during business hours (9am to 4pm) on 08 9535 0300.

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